conditions and return policy

We highly appreciate you purchasing our products. At Ponderosa Appliance, we understand things can happen, and that's why we offer returns under specific conditions. It is important for a customer to read and understand the conditions and return policy of any appliance. Please feel free to contact us if you have any questions.

INSTALLATION

Due to the high demand of installations, our company offers the installation of any unit purchased from us, however if a customer purchases an appliance from Ponderosa Appliance and decides to install it themselves, it is the responsibility of the customer to read and understand the proper installation instructions provided by the manufacturer. Ponderosa Appliance and/or its affiliates are not responsible for any damage incurred during the customers transport, or failure to install the appliance(s) according to the manufacturer guidelines. Moreover, Ponderosa Appliance and/or its affiliates are also not responsible for any misjudgment of measurements, electrical and gas capacity or connections, unsuitable plumbing (gas or water), the inability to enter your home due to insignificant spacing of entry or exits, extreme unhygienic conditions, dangerous animals, and inordinate levels of spacing from the ground to a residence's entry or exit. Ponderosa Appliance reserves the right to refuse service to anyone who is violent, combative, and will not install appliances if a minor is not accompanied by a parent or guardian, or a person over the age of 18 is present. Installations will only consist of the appliances listed on the customers receipt. 

SCRATCH AND DENT RETURNS AND WARRANTY

Ponderosa Appliance offers a 1 year warranty on Parts and Labor of all Scratch and Dent units purchased in store. Under the circumstances of an appliance failing to perform as advertised by the manufacturer under the above 1 year warranty, Ponderosa Appliance will conduct a service call, free of charge and will keep in continuous contact with the customer in need. If the appliance cannot be fixed or a part cannot be replaced, due to it no longer being available, Ponderosa Appliance will provide the customer with a full refund or a credit of equal value to the appliance(s) purchased.

NEW IN-BOX RETURNS AND WARRANTY

Ponderosa Appliance works closely with the manufacturers featured in store. Each new "in-box" item is covered under a 1 year limited warranty according to its manufacturer unless stated otherwise. If a new "in-box" item is somehow damaged upon receipt or DOA (Dead on Arrival), it is the responsibility of the customer to contact the manufacturer for its resolution. If under the circumstance of not being able to contact the manufacturer, Ponderosa Appliance will assist the customer in contacting the manufacturer or in resolving the issue at hand under reasonable conditions. As stated above, Ponderosa Appliance will not be liable for improper transportation or installation of the appliance(s) by the customer resulting in damage.